Creating an Activity Log in Citavi

If the Citavi support team asked you to create an activity log in Citavi, follow the steps below:

  1. Open a Citavi Project.
  2. On the Tools menu, click Options.
  3. On the General tab, select the Send activity log for error diagnosis checkbox.
  4. Citavi displays a message that logging is enabled. Click OK.
  5. A browser window opens, which you can ignore for now.
  6. Repeat the steps in Citavi that led to the error.
  7. If it might be helpful, create screenshots that illustrate the problem. In Windows 10 you can pres Win+PrtScn and the screenshots will be saved in the folder This PC > Pictures > Screenshots.
  8. Close Citavi to stop activity logging.
  9. Switch back to the online form from step 5. Describe the steps that lead to the error and add any screenshots you created in step 7.
  10. Click Submit.