DBServer Troubleshooting

If end users cannot open a server project, check the following possible causes:

• Are Active Directory users experiencing access problems?

• Is TCP/IP enabled and configured correctly on the server?

• Are the Firewall rules defined correctly to allow access from outside the SQL server?

• Is the MS SQL Server running in mixed mode?

• Can the Citavi database not be reached from the SQL server?

• Is the Citavi Database crashing and/or do you see a lot of entries with event ID 17137 ("Starting up database 'CitaviDB'") in the Windows Event Viewer?