Word Add-In Troubleshooting

Read on below for solutions to these common problems:

Important

The Word Add-In cannot be loaded if a Word document is visible in the Preview in Windows Explorer or if you're using a format other than .docx. Disable the Preview in Windows Explorer before opening your document.
Save your Word files in .docx format and not in .odt, .rtf, or .doc format.

Select the solution that applies to your situation:

hmtoggle_plus1 Check if the Word Add-In is installed

hmtoggle_plus1 Solution A: End Word Processes Running in the Background

hmtoggle_plus1 Solution B: Uninstall Citavi, Repair Office, Reinstall Citavi

hmtoggle_plus1 Solution C: Enable the Word Add-In

Hint

If the Word Add-In still does not appear, please try the solutions in this FAQ article.
If the Word Add-In still cannot be enabled, please try the solutions in this FAQ article.