Word Add-In Troubleshooting

Read on below for solutions to these common problems:

The Add-In is not visible in Word

The Add-In is visible in Word but cannot be started.

Important

The Word Add-In cannot be loaded if a Word document is visible in the Preview in Windows Explorer or if you're using a format other than .docx. Disable the Preview in Windows Explorer before opening your document.
Save your Word files in .docx format and not in .odt, .rtf, or .doc format.

Select the solution that applies to your situation:

When installing Citavi did you choose to not install the Word Add-In?
Or did you first install Citavi and then install Word?
Solution: Install the Word Add-In.

Is the Word Add-In not visible?
Solution: Check first if the Word Add-In is installed. Then choose either solution A, B, or C.

Is the Word Add-In visible but unavailable (gray)?
Was the document opened in protected view? If so, select Enable editing and then restart Word. If the document was not opened in protected view, try solution A.

hmtoggle_plus1 Check if the Word Add-In is installed

hmtoggle_plus1 Solution A: End Word Processes Running in the Background

hmtoggle_plus1 Solution B: Uninstall Citavi, Repair Office, Reinstall Citavi

hmtoggle_plus1 Solution C: Enable the Word Add-In

Hint

If the Word Add-In still does not appear, please try the solutions in this FAQ article.
If the Word Add-In still cannot be enabled, please try the solutions in this FAQ article.