Privacy Information

In a company environment, it's especially important to know when a software program connects to the Internet and which data are exchanged when it does so. In this chapter we discuss these details. Please note that the language is technical by necessity. Please use our glossary if necessary.

If you're not interested in the technical aspects of this topic, read our Privacy Policy instead.

Data transfer when starting and closing Citavi

Data transfer while working with Citavi

Data transfer if an error occurs

To improve Citavi and correct program errors, we use the Microsoft Azure service Application Insights.

If the options under Product development are selected, program errors and their context and protocols will be sent to the Citavi team. Usually, only the name of the Citavi feature is sent. However, a user name might be sent if it is part of a file path: "Access to the file C:\Users\thomas.schempp\Documents\Citavi 6\... was denied." Sensitive information, such as passwords is never sent.

Data is only sent if the user selects the corresponding option under Tools > Options > General > Diagnosticsor Tools > Options>General > Product development. A system administrator can block this option with the MSI Assistant.

Errors are always tracked in a protocol if they occur inside the Citavi Cloud infrastructure. These protocols never contain personally identifiable information.

Additional data transfers

All additional data transfer depends on where the Citavi project is saved:

Local projects

If the Citavi project is on a computer, external drive, or in a local network there is no additional data transfer.

DBServer projects

The Citavi project is saved in a Microsoft SQL database.

Cloud projects

Cloud Projects are saved to the Citavi Cloud, which uses Microsoft Azure. Microsoft owns many data servers around the globe. We use the data servers in Western Europe (Azure WestEurope in Dublin and Amsterdam) for account data and Citavi projects.

Citavi communicated with the WebApi continuously.