Finding errors

There is no such thing as software without errors. Although that applies to Citavi as well, we naturally want to find and eliminate as many bugs as possible. To do so, we sometimes need your help.

• If you see an error message while working with Citavi, you will usually be able to send the error message to the Citavi support team. Just click the link in the error message.
• If the Citavi Support team asks you to send an activity log, do one of the following:
  • Creating an Activity Log in the Word Add-In
  • Creating an Activity Log in Citavi
  • Creating a Log File for Errors when Starting Citavi
  • Creating a Log File in Citavi DBServer Manager
  • Creating a Log File in Citavi DBServer Manager upon Starting